Return policy

All returns at are the discretion of Heritage Music Repair. All returns will incur a 15% restocking fee with a $75 minimum for instruments. You must contact us before returning an item. All product returns arranged within 7 days of receipt. Any instrument returned must be in the same condition it was sent or a repair fee will be assessed. No returns on mouthpieces and reeds. Original order shipping charges are non-refundable and the customer is responsible for shipping charges for the return product. All shipping charges will be charged to the buyer in case of a return. Refunds will be processed within 5 business days and will be issued through Stripe. Products should be properly packaged, secured, and insured. Be sure to retain the tracking number. We are not responsible for lost, damaged, or stolen merchandise being returned for refund. Please contact us if you are unsure of how to pack an item.

Terms of Service

All content of this website is the property of Heritage Music Repair. Payments are processed by Stripe. We reserve the right to terminate any order at any time for any reason. Any order terminated after payment will be refunded minus any restocking fees. By purchasing an item on this site you agree to all the above mentioned terms, and the return policy.

Privacy

We do not share customer information with any third party. We do not store any customer’s credit card information.